4. Shipping Policy

Last updated: September 7, 2026

This Shipping Policy explains how orders placed through Orvane Legacy are processed and delivered.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

If additional information is required to process an order, we may contact you using the information provided at checkout.

2. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Available shipping methods and applicable delivery charges will be displayed during the checkout process where applicable.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, and circumstances affecting transportation.

As a general guide, standard deliveries may take approximately 3–10 business days after processing, depending on destination.

International deliveries may take longer.

4. Possible Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Public holidays
• Customs processing
• Incorrect delivery information
• High shipping volumes
• Transportation disruptions
• Other unforeseen circumstances

We will make reasonable efforts to assist customers where a delivery is delayed.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives or scans the shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply to resend the order where permitted by law.

Please contact us as soon as possible if you realise that your shipping information is incorrect.

7. Lost or Delayed Orders

If your order appears to be lost or significantly delayed, please contact us at 005.khan.ok@gmail.com.

We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

8. Customs and Import Charges

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs requirements and fees vary by country and are outside our control.

9. Contact Us

For shipping questions, contact:

Orvane Legacy
Email: 005.khan.ok@gmail.com
Address: Leicester LE3 2BU, United Kingdom