Refund policy

1. Return and Refund Policy

Last updated: September 7, 2026

At Orvane Legacy, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to return it in accordance with the terms below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

Unused and in its original condition
In the original packaging, where applicable
Complete with any accessories, tags, manuals, or other materials supplied with the product
Returned within the applicable 30-day period

We reserve the right to refuse a return if the item has been used, damaged after delivery, altered, or does not meet the applicable return conditions.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: 005.khan.ok@gmail.com

Please include your order number, the item you wish to return, and the reason for the return. Where appropriate, we may request photographs or other information to assess the return request.

Do not send an item to a return address until we have provided you with the appropriate return instructions.

3. Return Address

Unless otherwise instructed by Orvane Legacy, returns should be sent to:

Orvane Legacy
Leicester LE3 2BU
United Kingdom

We may provide different return instructions depending on the order or product.

4. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise required by applicable consumer law to be returned at our expense, the customer may be responsible for the cost of return shipping.

Return shipping costs are generally non-refundable.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at 005.khan.ok@gmail.com.

Please provide your order number and, where helpful, clear photographs of the item and its packaging.

Where the issue is confirmed, we will work with you to provide an appropriate remedy, which may include a replacement, repair, refund, or other remedy required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

The refund may include the applicable original shipping charge where required by applicable law. Return shipping costs are not normally refundable unless the return is due to an issue for which we are responsible or applicable law requires otherwise.

7. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including items that are:

Personalised or made specifically to the customer's requirements
Perishable
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
Clearly identified as non-returnable at the time of purchase
Damaged or altered after delivery through customer misuse

This does not affect any statutory consumer rights that cannot legally be excluded.